We went on a road trip last summer and rented from an Enterprise in MN. When we came to Wyoming the check engine light came on. The staff here was extremely helpful with making phone calls to repair shops, giving contact information and calling other Enterprises along our route to see if we could get it checked in a shop or switched. They definitely went above and beyond and we appreciated all of their help.
I had a reservation and yet they did not have a vehicle. The young lady was almost smug and did not offer any assistance to help us locate another vehicle. We inquired about another city, and it was as if we were inconveniencing her to look up their number. She would not call the Enterprise in Casper, despite having no other customers in the office. I have dealt with this office in the past (2 yrs and +) and had wonderful customer service.
Was able to get a car ASAP! We were stranded in Wyoming, our personally owned vehicle broke down. We live in the way south of Arizona. I made my reservation online, went in the next morning and there was a car ready to go, clean and fulll of gas! Rosalie was at the front desk when I arrived, she was AMAZING! She was super friendly, and so helpful. She was glad we had rented a car and were able to get home! She definalntly turned a horrible situation into a good one with her EXCELLANT customer service!
I flew into Gillette for a 4th of July camping trip. The shuttle picked me up at the airport and brought me to Enterprise pretty quick. The car rental place itself was absolutely packed. It was pretty hectic and since I had a reservation I just sat down and waited my turn. I could hear some of the customers being rude and mean to the staff because it was so hectic and they didn't have many cars left. Eventually Rosalie Miller came came over to help me with my reservation. Even though what I reserved wasn't available she still helped me out with an acceptable replacement and was very professional despite dealing with a crazy afternoon and some rude and impatient customers. I would recommend the Enterprise in Gillette to anyone and especially wanted to praise Rosalie Miller for a good experience. Thank you for your help.
It was unexpected and really appreciated to have my vehicle waiting at the airport door when I landed. I will certainly rent from Enterprise when I am next in Gillette.
Enterprise Rent A Car is a US Car Rental based in Gillette, Wyoming. Enterprise Rent A Car is located at 603 E 2nd St, Gillette, WY 82716, USA.
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