Great place
Had a really nice,new vehicle and fair rates
Taylor was such a help with helping us on our convoluted trip!!! She made it so simple and easy for us!!! She's the best!
I will never rent from here again. The guy that works here will file an unjustified insurance claim if you rent here. I have rented vehicles all over the country without issues, but the guy working at this location was dishonest and very arrogant. I can deal with them charging three times more than other places because of the location, but the guy working made some very suspicious comments when I declined the insurance coverage; basically saying I would be sorry if I didn't get the insurance. A few weeks after I returned the vehicle (and the Hertz guy and I inspected it), I was contacted with an insurance claim because there were tiny cactus spines in the tires. This guy had 4 new tires put on and sent me a bill for almost $700. After weeks of explaining to the claims dept that cactus spines will not penetrate tires (ask any rancher in the area), I told them I would pay the claim if they gave me the tires, since they had less than 1000 miles on them and they were holding pressure as documented in the photos they sent me. They said that was fine and that I could pick up the tires at the Hertz garage...even though the receipt they gave me from the tire shop said they disposed of the tires. Obviously the Hertz guy was going to take the tires for himself if I would not have argued. Another red flag for this guy having a severe character flaw was when I was getting the rental set up this guy was bragging that he got someone arrested because two co-workers rented a vehicle and only one of them was on the rental contract. The person not on the contract was driving when they were pulled over by the police. According to his story, the police contacted him and he "gave them my (his) full authority to search the vehicle". The story ended with people getting arrested and probably loosing their job. The Hertz guy was very proud of himself while telling me this story. He has obviously been picked on his entire live and is using his "authority" as a rental car agent to boost his ego. DO NOT RENT HERE!!
Besides getting horrible service, be prepared to pay far more than what your contract actually says. I rented from this location for only two days and my company payed for it severely. According to them I didnt read the fine print which stated that they basically could charge me whatever they would like when I dropped it off elsewhere. Whats sad is that while discussing bad weather their agent told me it would be ok to drop it off elsewhere! I guess it was ok because they quadrupled what they made off me! Ive done this many times before and Ive only been charged a drop-off fee or maybe a location vehicle rental difference. In this case my two day charge went from $180 to $765! Ive attempted to contact Hertz to get a justification and they are very insincere in stating "Im sorry."
Hertz is a US Car Rental based in Gillette, Wyoming. Hertz is located at 2000 Airport Rd #145, Gillette, WY 82716, USA.
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